![]() ![]() Once the installation package is downloaded, go to your downloads folder and run the install package. Click on Hightail Express and you will be able to download the installation package for the program. Click on the sidebar and navigate towards the bottom. You can also find Hightail Express once logged into your account. *Please note you will not be able to log in and access any older versions of Express as of * Here are the Supported versions of both Mac and Windows: Supported O/S for Mac: Yosemite (10.10x) El Capitan (10.11x) and Sierra (10.12x) Supported O/S for Windows: Win 7 (32/64 bit), Win 8.1, and Win 10 (32/64bit) requires.Net 4.5.2 or higher Please see this article for instructions on uninstalling Express on your Mac or Windows machine. In order to install the new version you will need to uninstall any previous versions of Hightail Express. Any other versions will cease to work and you will have to install the new Express. The only supported versions are 1.0.0.1 and 1.0.3. We have released a new version of the Express application. This will result in fast loading times for most websites and file downloads, but slow uploads.Hightail Express is a great way to send out your large files and folders without having to come to the Hightail website. Often with Cable and DSL, the upload speed is significantly slower than the download speed. We recommend a high speed internet connection with high upload speeds. ![]() Sometimes slow upload speeds are the fault of your Internet Service Provider. If your speed does not increase, then this is most likely an issue with your internet connection If your upload speed increases on another computer, then you will know that the first computer itself was causing the slower speed. If your upload speed has not improved after you have tried updating and/or switching internet browsers, please try a different computer to help isolate the issue. Please ensure that your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome. Users may find that their upload speeds increase on alternative browsers. Try consulting your IT department on restrictions they may have placed on uploads or unapproved web sites. Users accessing our site from an office setting may find that their IT department has blocked or slowed down connections to Hightail. If you use third-party software, try temporarily turning off firewalls such as ZoneAlarm, the built-in Windows or Macintosh firewall, or any others. Therefore, if you are receiving upload speeds of 30 KBps this would be interpreted as 240 Kbps by your ISP.įirewalls can slow down or stop the upload process. Internet service providers (ISP) often calculate and advertise upload and download speeds in terms of “Kbps” (kilobits per second) while Hightail uploads are calculated in terms of “KBps” (kilobytes per second). There is a difference between “Kb” (kilobit) and “KB” (kilobyte). If you find that your upload is taking longer than it should, we have listed a few reasons that may affect upload speeds. Hightail does not limit, throttle, or cap upload speeds, these speeds are determined primarily by the user’s connection and computer. Slow upload speeds can have a variety of causes. Check your version of Java and update to the latest release of Java.Make sure to Allow the Drag and Drop applet once you restart and attempt the upload again. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. They provide enhanced capabilities over Internet Explorer, resolves most Java issues, and will provide the best Hightail experience. Other upload problems can be due to a number of reasons. Wireless connections are known to have small connection glitches which can cause a file stall and we suggest switching over to a wired connection. One other item that can cause issues is if you are on a wireless connection. If your connection speeds are not as strong as the internet plan that your Internet Service Provider (ISP) should be providing please reach out to your ISP and have them verify your connection is working properly. You will normally want at least a 1-2Mbps upload connection to ensure a smooth file transfer. Just click on this link to run a speed test and see what current speeds your connection is running at: If your upload speeds are slower than you think they should be there may be a problem with your Internet service connection. Troubleshooting Steps if you notice a slow upload speed: A smaller bandwidth results in a longer time that it takes Internet data to transfer on your web browser. Bandwidth allowance determines the amount of data that can pass from the Internet to your web browser in a given amount of time. The upload speed that you have when uploading files to a Space or sending files through Hightail depends on your network connection and bandwidth. ![]()
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